FAQ
Frequently Asked Questions (FAQ)
Product Information
Q: What is the Harajuku Canvas Backpack made of?
A: The backpack is crafted from high-quality canvas fabric with a soft cotton lining, making it both durable and comfortable for daily use.
Q: What colors are available?
A: The Harajuku Canvas Backpack is available in four vibrant colors: Black, White, Yellow, and Pink.
Q: What is the size of the backpack?
A: The backpack measures approximately 30cm (length) x 20cm (width) x 50cm (height), offering ample storage for your daily essentials.
Q: What is the weight of the backpack?
A: The backpack weighs approximately 230g, making it lightweight and easy to carry.
Q: Does the backpack have pockets?
A: Yes, the backpack includes multiple pockets to help organize your belongings, including a spacious main compartment and additional exterior pockets.
Shipping and Delivery
Q: Where do you ship from?
A: Orders are shipped from our warehouse in the United States, depending on your location.
Q: How long does shipping take?
A: Shipping typically takes 3–7 business days, depending on your location. Processing time is 1–3 business days for most orders.
Q: Do you provide tracking for orders?
A: Yes, once your order has been processed and shipped, you will receive a tracking number to monitor your delivery.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item.
Q: How do I request a return?
A: To initiate a return, please contact our customer service team with your order details. Items must be unused, in their original packaging, and in the same condition as when received.
Q: Will I get a full refund for my return?
A: Yes, once we have received and inspected the returned item, we will issue a full refund to your original payment method. Please note that shipping fees are non-refundable.
Order and Payment
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including Visa, MasterCard, PayPal, and other major credit cards.
Q: How do I know if my order is confirmed?
A: After placing your order, you will receive a confirmation email with your order details. Please check your spam folder if you do not see the email in your inbox.
Q: Can I cancel or modify my order after it has been placed?
A: If your order has not yet been processed, you can contact our customer service team to request a cancellation or modification. Once the order is processed, changes may not be possible.
Care Instructions
Q: How do I clean the backpack?
A: We recommend spot cleaning the backpack with a damp cloth and mild soap. Avoid using bleach or putting it in a washing machine, as this may damage the material.
Q: Is the backpack waterproof?
A: The canvas material is not fully waterproof but is water-resistant. It can handle light rain, but we recommend avoiding heavy exposure to water.
Additional Questions
Q: Who is this backpack suitable for?
A: The Harajuku Canvas Backpack is perfect for students, travelers, or anyone looking for a trendy, lightweight, and functional bag.
Q: Can I gift this backpack?
A: Absolutely! The stylish design and versatile functionality make it a great gift for friends, family, or loved ones.
Q: How do I contact customer support?
A: For any additional questions, feel free to contact us via email or through our contact form on the website. We are here to help!